Mentee – FAQ
We know starting a mentorship journey can bring up a lot of questions. This FAQ is here to give you quick, clear answers so you can feel confident and prepared. Whether you’re wondering how to connect with your mentor, schedule a meeting, or understand the program rules, you’ll find the essentials right here — all in one place.
How do I create an account?
Click on the Sign in button on the top right of our website. In the Login Page, click on Create an Account located at the top right of the fields. Fill in your name, email address, and password. Once confirmed, your account is ready to use.
How do I log in to my account?
Go to the Login page by clicking on the Sign in button on the top right of our website, enter your registered email address and password, and click Log In. If you forget your password, click Forgot Password to reset it.
How do I log out of my account?
Click on your profile picture or username in the top navigation bar. From the dropdown menu, select Log Out. You’ll then be safely signed out of your account.
Where can I find my Dashboard?
Once you log in, click on your profile picture or username at the top right. From the dropdown menu, select Tutor Dashboard to view your courses and Booking Dashboard to view your 1:1 Session Schedules. This is where you can manage your sessions, profile, and account details.
How do I book a 1:1 mentorship session?
Once you log in, click on Courses on the Menu. Choose your preferred mentor, purchase the course, select a date and time that works for you, and confirm your booking. You’ll receive an email confirmation with the details.
How do I see my upcoming sessions?
Log in and open your Booking Dashboard. Under the Next Meetings section, you’ll find a list of your scheduled sessions, including the date, time, and mentor details.
How do I join my live session?
To join a live session booked, use the join link provided in your confirmation email or SMS reminder, or click “Join your appointment” from the email. The link will open in a web browser or the Microsoft Teams app, depending on the instructor’s setup. After entering your name, select “Join now” to wait for the host to admit you to the virtual meeting.
How do I browse available mentors?
Go to the Courses page from the main menu. You can view courses’ mentor profiles, read about their expertise, and check their availability before booking a session.
Can I access recordings of my sessions?
Yes! Session recordings are available in your Dashboard under the Past Sessions section. Recordings are usually uploaded within 24 hours after your session and can be replayed anytime.
How do I reschedule or cancel a session?
No, session recordings are not provided through our booking system. If a mentor chooses to record a session, they will share the recording with you directly. Otherwise, please make sure to take notes during your live session.
I forgot my password. What should I do?
On the Login page, click Forgot Password. Enter the email address linked to your account, and you’ll receive a reset link by email. Follow the link to create a new password and regain access to your account. If you don’t see the email, check your spam/junk folder.
How do I update my profile information?
Log in and go to your Dashboard. Click on Profile (or Account Settings) to update your personal details, such as your name, email address, password, and other information. Don’t forget to click Save Changes when you’re done.
Who do I contact if I need help?
If you need help, you can email us directly at info@upcycleatelier.com. Our support team will get back to you as soon as possible.
What payment methods do you accept?
We currently accept payments through Stripe (credit/debit cards, Apple Pay, Google Pay).
Do I need special software to join a session?
No special software is required. You can join your live session directly through your web browser using the link provided in your Dashboard or confirmation email. For the best experience, we recommend using the latest version of Google Chrome or Microsoft Edge, with a stable internet connection.
Student User Registration Steps
Step 1.
Student Visitors browse courses
Step 2.
The visitor will then select the course they want to take, ie, Intro to Furniture Upcycling
Step 3.
Student Visitors browse courses
Step 4.
The visitor will then select the course they want to take, ie, Intro to Furniture Upcycling
Step 5.
The visitor will then fill up the registration form and click “Register”
Step 6.
User is redirected back to the course after registration
How to Book 1:1 Session
Users who want to book a 1:1 session will first need to purchase the course.
After purchasing the course, they will now be able to book a 1:1 session through Fluentbooking on the course content
Step 1.
The student first purchases the course for the 1:1
Step 2.
Click Add to cart, and proceed to checkout
Step 3.
Fill in payment details and finalise the purchase
Step 4.
After purchasing the course, you can start booking by going to the course and clicking on “Start Learning”
Step 5.
In the Course Content Page, Start Scheduling your session. Select Date, Time Zone and Time, Click on Next beside the time selections
Step 6.
Fill in payment details and finalise the purchase
Step 7.
After all the details are set, click Schedule Meeting. Your session will be booked.
You will receive an email notification and You can add the schedule to your Google Calendar or other calendars
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