Mentor – FAQ

How do I create my mentor account?

Step 1:
If you are not logged in yet, find the “For Mentors” Button on the Top Right of the menu

Step 2:
On “For Mentor Page”, you’ll see a button that says Register as a mentor. Click this button

Step 3:
You will be redirected to the account creation page, where you will fill up the form

Step 4:
Complete the short application form where you can set up your Name, Email and Password. Once submitted, our team will review your application.

Do I get access right away after applying?

Not immediately. After applying, your profile goes into a review stage. During this time, you won’t yet be listed as a mentor or able to accept bookings. We’ll notify you by email once your account has been approved.

How long does the approval process take?

Applications are usually reviewed within 3–5 business days. If we need any extra details, we’ll reach out to you directly. Once approved, you’ll be able to:

• Set up your profile,
• Share your availability, and
• Create Course
• Start connecting with learners.

How do I set up my mentor profile?

Once your application is approved, you’ll receive an email with login details. From your dashboard, you can:

• Upload a profile photo,
• Write a short bio,
• List your skills and areas of expertise,
• Share any experience or credentials, and
• Add links or media to showcase your work.

This is what learners will see when browsing mentors, so make it personal and inviting!

Step 1:
Click your username on the top-right of the page, hover on “Profile” and click “Edit”

Step 2:
Within the Edit Profile Page, you can set up your account, link your social media, create your own personal bio and select your area of expertise

Can I update my profile later?

Absolutely. You can edit your photo, bio, skills, and other details at any time from your mentor dashboard. Keeping your profile up to date helps learners get the best idea of what you offer.

How do I add my availability for bookings?

In your profile dropdown, you’ll find a “Booking Schedule”. Here, you can set your availability by creating your own FluentBooking scheduler

Step 1:
Go to the FluentBooking Dashboard by clicking on Booking Dashboard under Profile Dropdown

Step 2:
In the dashboard, go to availability and set up your availability schedule. This will be used by FluentBooking’s Calendar event to set up a booking session. Click Add New.

Step 3:
Type the title you want for your schedule, select Europe/Dublin for the timezone and click Add New Schedule

Step 4:
After Adding the New Schedule. You will be led to the next step, setting up your time for availability. Edit the time to match your schedule and click Save Changes

Step 5:
After saving your schedule and the pop-up message for success shows up, click on Calendar Tab

Step 6:
In the Calendar tab, click New Event Type and select One-to-One

Step 7:
Set up your One-to-One Booking Type; Event Name, Description, Duration and Location

Step 8:
For Location, you can choose online meeting and add your custom static google meet link or your choice of Meeting platform

Step 9:
After setting up event details, you can further customise your event booking

• Event Details – Where you set the basic info about your event — name, description, duration, and location (online link or physical address).
• Availability – Controls when people can book with you. You set your working days, time slots, and time zone.
• Limits – Rules to prevent overbooking. You can set the maximum number of bookings per day, per event, or per time slot.
• Question Settings – Custom questions for people booking your event — e.g., name, email, phone, or specific details you need before the meeting.
• Email Notification – Automatic emails are sent when someone books, reschedules, or cancels. You can edit the message content and recipients.
• SMS Notification – Text messages sent for booking confirmations, reminders, or updates (if SMS is enabled).
• Advanced Settings – Extra options like buffer time between meetings, minimum notice before booking, or hiding certain time slots.
• Payment Settings – If your event is paid, you can connect payment methods (like Stripe or PayPal) and set prices.
• Webhooks Feeds – Let’s FluentBooking send booking data to other apps or systems automatically.
• Integrations – Connects FluentBooking to other tools like Zoom, Google Calendar, CRMs, or email marketing platforms.

Step 10:
After setting up availability and calendar, you can copy the booking shortcode to embed on your courses. Click the “Share button and click on the [fluent_booking id=””] to copy the shortcode

How do I add courses or learning materials?

Step 1:
Go to the tutor dashboard https://upcycleatelier.com/dashboard/ by clicking on Tutor Dashboard under your profile dropdown

Step 2:
Click on “New Course” to create a new course

Step 3:
Set up your course with the following:

• Title – Name your course
• Description – Introduction for your 1:1 session, what students will learn, etc
• Featured Image
• Video Introductory if available
• Pricing Model – Select Paid
• Set your Regular and Sale Price for 1:1 Session
• Category – Select your category

Step 4:
In Description Field, add your FluentBooking shortcode. Add this on top of the description contents

Step 5:
Publish your course

How do mentees book a session with me?

Once your course and availability are published, mentees can visit your course page and choose from the times you’ve made available in the booking shortcode. They’ll select a slot, confirm their booking, and complete payment if required. You’ll receive an email whenever someone books a session with you.

How do I view my upcoming bookings?

You can see all of your confirmed sessions in your mentor dashboard under Bookings. This calendar view shows upcoming appointments, student details, and any updates or cancellations. You’ll also get email reminders so you don’t miss a session.

How do I join a live session?

Before the session starts, log in to your dashboard and go to your booking list. Each confirmed booking will include a Join Session or meeting link sent to your email. At the scheduled time, click the link to launch your live session with the mentee. (Tip: check your camera, microphone, and internet connection a few minutes early for a smooth start.)

Can I reschedule a session?

Yes, you can. If you need to change the time of a confirmed booking, simply go to your mentor dashboard → Bookings, select the session, and choose the Reschedule option. You can propose a new time, and the mentee will receive an update automatically.
We recommend giving as much notice as possible so your mentee has time to adjust. If you run into last-minute issues, be sure to also message your mentee directly to keep communication clear.

Step 1:
Go to your booking tab and select the session you want to reschedule

Step 2:
Select the date and time for you new schedule and click on Next

Step 3:
Kindly let your mentee know the reason for the schedule change and click Schedule Meeting

An Email Notification will be sent to you and your mentee’s email for the new schedule

How do I get paid for my sessions?

Mentor earnings are paid via bank transfer. Once your session is completed, your share will be processed by our admin team.

What percentage do I earn from each session?

Mentors receive 70% of the session fee, while The Upcycle Atelier retains 30% as a service fee.

How do I provide my bank details?

After your mentor account is approved, go to Dashboard → Payments → Bank Details and enter your account information securely.

How often do I get paid?

Payouts are processed on a regular schedule, usually once per month. After a mentee books and completes a session (or purchases a course), the payment is first recorded in your dashboard. Once the payout period arrives, the funds are transferred to your chosen payment method.

Can I see my earnings history?

The Dashboard section of your Tutor Dashboard shows your earnings. Here you can:

• My Courses: View a list of Courses & Students Enrolled
• Order History: Check the status of each order (e.g., completed, pending, refunded

Who do I contact if I have technical issues?

If you run into any technical problems—such as login issues, booking errors, or dashboard glitches—please reach out to our support team at info@upcycleatelier.com or contact us through Here

We’ll do our best to respond within 1–2 business days and help you get back on track quickly.